Refund Policy
Effective date: August 18, 2026
At Pet Shampoo Brush, we want you and your pet to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@petshampoobrush.com. Please include your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your purchase back to the manufacturer or without an RMA number, as it will not be processed.
3. Return Shipping Costs
Customers are responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The actual time for the refund to appear on your statement may vary depending on your bank or payment provider.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Gift cards
- Personalized or customized items
- Clearance or final sale items
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- For hygiene reasons, if the product shows signs of use with pet shampoo or pet hair, it may be deemed non-returnable.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@petshampoobrush.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer a free replacement or a full refund, including return shipping costs, once the damage or defect is verified.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@petshampoobrush.com to arrange the exchange process.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@petshampoobrush.com.
9. Contact Us
For any questions regarding our Refund Policy, please contact us at support@petshampoobrush.com.