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We want you to love your Pet Shampoo Brush!

Shipping Policy

Effective date: August 18, 2026

Thank you for shopping with Pet Shampoo Brush! We are committed to providing you with the best possible shipping experience. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee of $8.95 per order for all domestic shipments.

International shipping rates will be calculated at checkout based on your location and the weight of your order.

2. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Domestic Shipping

For orders shipped within the United States, we typically use USPS or UPS. Estimated delivery times are:

Please note that these are estimated delivery times and actual delivery may vary depending on the carrier and destination.

4. International Shipping

We offer international shipping to many countries. Estimated delivery times for international orders are:

Customs, Duties, and Taxes: Pet Shampoo Brush is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for more information.

5. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

6. Shipping Delays

While we strive to deliver your order within the estimated timeframe, Pet Shampoo Brush is not responsible for delays caused by shipping carriers, adverse weather conditions, customs processing, or other unforeseen circumstances beyond our control. We appreciate your patience in such situations.

7. P.O. Box and APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses via USPS only. Please ensure you select a shipping method that supports these addresses at checkout.

8. Lost or Damaged Packages

If your order arrives damaged, or if you believe your package is lost, please contact us within 7 days of the expected delivery date at support@petshampoobrush.com. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.

9. Restricted Countries

Due to various regulations and logistical challenges, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.

10. Contact Us

If you have any questions about your order's shipping or our shipping policy, please contact us at support@petshampoobrush.com.